Context + ServiceNow

ServiceNow is the backbone of IT service management in large enterprises, handling everything from incident tickets and change requests to configuration management and service catalogs. Over time, ServiceNow accumulates an enormous volume of institutional knowledge -- resolution steps for recurring incidents, approval chains for change requests, configuration item relationships, and the tribal knowledge embedded in work notes and comments. But ServiceNow's native search treats each record as an isolated entity. It cannot connect an incident about a network outage to the change request that caused it, the configuration items that were affected, or the Slack conversation where engineers coordinated the response.

Context connects to your ServiceNow instance and extracts the organizational knowledge embedded in incident records, change requests, problem tickets, knowledge base articles, and CMDB relationships. Using permission-aware indexing that respects your ServiceNow access control lists and role-based permissions, Context builds a knowledge graph that maps relationships between incidents, changes, configuration items, people, and the broader context from your entire tool stack.

Unlike cloud-based search tools that require your ServiceNow data to leave your infrastructure, Context deploys entirely on your network -- on-premise, in your VPC, or in air-gapped environments. Your ITSM records, work notes, and configuration data never leave your control. For defense contractors, government agencies, and regulated industries operating under ITAR, FedRAMP, or CMMC requirements, this is not optional -- it is a fundamental prerequisite for any tool that touches IT operations data. Context meets these requirements by design, ensuring that sensitive operational intelligence remains within your security boundary while still making it searchable and actionable through a connected knowledge graph.