Context + OpsGenie

OpsGenie is the Atlassian incident management platform where engineering teams manage the full lifecycle of operational alerts -- from initial detection through triage, escalation, response, and post-incident analysis. Every alert that flows through OpsGenie generates valuable operational knowledge: which alert policies route to the right teams, how on-call engineers prioritize and respond to incidents, what escalation paths are most effective, and how post-mortem analyses identify systemic improvements. But OpsGenie is optimized for real-time alert management, not knowledge retrieval. When an engineer needs to understand how a particular alert type was handled in the past, or when leadership needs visibility into incident response patterns across teams, OpsGenie's interface alone does not provide the connected context needed.

Context connects to your OpsGenie account and extracts the organizational knowledge embedded in alert records, incident timelines, on-call schedules, escalation policies, routing rules, and post-incident reports. Using permission-aware indexing that respects your OpsGenie team-based visibility settings and role-based access controls, Context builds a knowledge graph that maps relationships between alerts, incidents, services, responders, and the broader context from your entire tool stack.

Unlike cloud-based search tools that process your incident data on external infrastructure, Context deploys entirely on your network -- on-premise, in your VPC, or in air-gapped environments. Your OpsGenie alert histories, incident records, and escalation configurations never leave your control. For defense contractors operating mission-critical alerting systems, aerospace companies managing satellite operations centers, and financial institutions running high-availability trading platforms, incident management data reveals operational vulnerabilities, response capabilities, and system weaknesses. Context ensures this intelligence remains within your security boundary while making it searchable and actionable. Every answer is backed by citations to specific OpsGenie alerts, incidents, or routing configurations, maintaining full traceability.